📺 Refund Policy – IPTV Subscriptions

At IPTV Subscription Live (iptvsubscriptionlive.org), your satisfaction is important to us. We are committed to providing a reliable, high-performance, and easy-to-use IPTV service.

🆓 Free Trial

Before purchasing any subscription, we may offer a free trial so you can evaluate the service before making a purchase.

The free trial allows you to:

Test the quality of the service
Verify compatibility with your devices
Check the stability of your internet connection

We strongly recommend testing the free trial before subscribing.

💸 7-Day Money-Back Guarantee

We offer a 7-day refund guarantee only when the service cannot be used because of a confirmed technical issue that cannot be resolved with reasonable assistance from our support team.

A refund may be considered if:

The service does not work due to a confirmed technical issue.
The subscription cannot be used despite reasonable troubleshooting assistance from our support team.

This guarantee is not an additional trial period. No refund will be granted when the service is functioning properly.

✔️ Refund Conditions

To request a refund, the following conditions must be met:

You must contact us within 7 days of the purchase.
You must allow our technical support team to troubleshoot and investigate the reported issue.
You must cooperate during the verification and troubleshooting process.

If the requested technical assistance or troubleshooting process is refused, the refund request may be denied.

Approved refunds are issued through the original payment method used for the purchase whenever possible.

❌ Non-Eligible Cases

Refunds are generally not available in the following situations:

Misuse of the service, including unauthorized or illegal sharing of subscription credentials.
An unstable, insufficient, or incompatible internet connection on the customer's side.
Device, application, or network configuration issues that are unrelated to our service.
A personal decision to cancel after the service has been successfully activated and is functioning correctly.
Failure to test the available free trial before purchasing when a trial was offered.

💳 Refund Processing

Once a refund request has been reviewed and approved, the refund will be processed using the original payment method whenever possible.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

📌 Summary

Always test the free trial before purchasing whenever a free trial is available.
Refund requests must be submitted within 7 days of purchase.
Refunds are considered only for verified technical issues that prevent the service from being used.
Customers must cooperate with our support team during the troubleshooting process.

Thank you for choosing IPTV Subscription Live.